The footage to gather
- The old friction
- The revised interaction
- The task completed
Give each moment a little breathing room. Get close enough to show the detail, and keep the original clips handy.
Plan a troubleshooting tutorial
Opening
Show the specific stuck state before suggesting an action.
Middle
Demonstrate the corrective steps with readable labels and a reason for each change.
Ending
Show how to verify the fix and where to seek help if it fails.
Review it for product teams
Use a clearly labelled prototype if the feature is not released.
Ask yourself: Does the tutorial cover the symptom it promises to address?
Watch it as if you were seeing it for the first time. If something is unclear, try a different cut or add the missing shot.