The footage to gather
- The user's starting screen
- The required action
- Confirmation that it worked
Give each moment a little breathing room. Get close enough to show the detail, and keep the original clips handy.
Plan a first-session lesson
Opening
Explain what the user needs ready before beginning.
Middle
Group setup into a few checkpoints and pause on any choice that affects the result.
Ending
Point to the first useful action after setup.
Review it for customer support teams
Match the version of the interface customers currently see.
Ask yourself: Can the user tell what is required and what can wait?
Watch it as if you were seeing it for the first time. If something is unclear, try a different cut or add the missing shot.